Customer Support Request

 

Thank you for your confidence in our products.

If you are an end user of D.A.S. products you should contact your local distributor or dealer. Contact information for international distributors may be found in the Distributor link. Select your country from the drop-down menu to obtain contact information.

In other cases, complete the Customer Support Form and send it using the “Send” at the bottom of the web form.

Please remember the following:

-Before sending any materials to D.A.S. Audio you must obtain an RMA (Returns Materials Authorization) number. Fill in the Customer Support Form and you will be contacted with instructions for obtaining service.

-The customer is responsible for transporting the product for repair or arranging for its transportation and for payment of any initial shipping charges. Products received with “freight due” will not be accepted.

-Send your D.A.S. product with adequate protection for shipping. A suitable carton with packing materials sturdy enough to withstand shock or puncture is required. If you need one, request it from D.A.S. when you call or email your RMA form. D.A.S. will not be held responsible for damage done to unsuitably packed products.

-The RMA number should be clearly marked on the outside of the packaging.

Customer Support Form                                                                        Factory After Sales Service Policy

 



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